COTA: Improving Uber Customer Care with NLP & Machine Learning

In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.

Date: 2018/06/11 19:29

Related Entries

Read more Deep Learning for NLP Best Practices
Read more 100 Must-Read NLP Papers | This is a list of 100 important natural language processing (NLP) papers ...
Read more Survey of Scientific Publication Analysis by NLP and CV
Read more GitHub - asavinov/lambdo: Feature engineering and machine learning: together at last!